Troubleshooting supply chain, order processing, customer communication

Automotive

Manager:

Ms.T. R.

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  • Customer:

    Confidential

  • Role:

    Troubleshooter, Process- and IT manager, facilitator

  • Location:

    Russia

  • Turnover:

  • Time frame:

    3 months

  • No. of employees:

    approx. 50

About the Customer

Subsidiary of leading system developer and supplier for automotive OEMs worldwide.

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Situation (Challenge)

This small subsidiary is placed between a leading automotive OEM and a large supplier from Asia and Europe. Highly complex supply chain processes, old manufacturing infrastructure, just in sequence delivery to the customer and a self-made ERP system. Trouble with shortage of components and delivery problems. Undefined value stream.

Solution (Achievement)

Troubleshooting for upcoming shortage and delivery issues; Optimization of order processing and supply chain processes. Facilitation of customer communication. Optimization of ERP system. Definition and calculation of value streams for overall products.

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