Project Manager Organizational Redesign of Human Resources
Manager:
Mr.R. T.
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Customer:
Confidential
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Role:
Project Manager Organizational Redesign of Human Resources
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Location:
Republic of Kazakhstan
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Turnover:
confidential
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Time frame:
8 months
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No. of employees:
500 beds, 1200 employees
About the Customer
The client is the Ministry for Public Health of a newly independent, oil rich country in Central Asia, which runs six recently built, state of the art, specialized hospitals. Those hospitals are fully equipped and specialized clinics located in the capital city Astana and are managed by a local management company, the National Medical Holding. This company seeks consulting services from a leading European provider of Hospital services in order to streamline the medical services and the supporting auxiliary services of the Hospital for Maternal and Child Health, which employs several hundred local staff.
Testimonial from Сustomer
Situation (Challenge)
The customer had invested several hundred million USD for the construction and equipment of a state of the art clinic for gynecology and obstetrics, but largely used management methods from the former Soviet Union which led to inefficiencies. I.e. the state of the art hospital was equipped with top notch equipment but the manpower was not efficiently trained to fully explore the potential. The client therefore sought, amongst others, consulting services in the fields of Human Resources. Mr. R.T. MBA, analyzed the HR situation of that clinic and established a general strategy which limited the scope of the medical services of the Center to a clearly defined range. Having done this an analysis of need of manpower in the various medical and non-medical departments showed the need for personnel in terms of co-workers and more importantly their required qualifications and subsequent need for training and further education. I.e. eventually a staffing plan, a training plan using national and international specialists was developed. A newly developed salary scheme and fringe-benefits scheme was defined in a compensation package, which attracted talent nationwide.
Solution (Achievement)
Mr. R. T.*, MBA proposed the redesign of the organizational structure for some of the hospitals departments, proposed a manpower recruitment and retention plan with a new salary scheme including a fringe benefits policy which led to the streamlining of the number of staff, which in turn increased the attractiveness of the Clinic as a workplace for medial and non-medical specialists. The implementation of the strategy resulted in synergies, cost saving and eventually contributed to the Certification of the Joint Commission.