Experience:

• Strategic and operational leadership of IT service organizations across Germany, Europe, and Asia with full P&L responsibility up to €100m.
• Restructuring, reorganization, and closure of business units including resilient workforce management, workers council negotiations, and stakeholder coordination.
• Building, leading, and motivating globally distributed teams across Europe, Asia, and the United States.
• Negotiation and stakeholder management at C-level, including clients, works councils and partners.
• Integration and management of service partners as well as outsourcing and offshoring projects.
• Turnaround management and recovery of underperforming engagements with measurable profitability improvement.
• Implementation and optimization of KPI and governance frameworks to manage complex service portfolios.
• Design and execution of transformation programs focused on efficiency, cost optimization, and cultural change.
• Leadership of international large-scale IT programs, e.g. transition, infrastructure setup, modernization, automation.
• Business development and service portfolio management with focus on growth and sustainable profitability.

Skills:

• Strong ability to understand complex situations and translate them into actionable options
• Results-driven: able to operationalize goals and strategies achieving them with motivated associates
• Decisive under uncertainty while maintaining a strong sense of accountability
• Excellent negotiation skills for sustainable business relationships and tangible outcomes
• Change Management & Transformation Leadership: driving change together with teams
• Operational excellence in budget control, KPI management, and process automation
• Stakeholder and escalation management within complex international matrix organizations
• Leadership competence with a pragmatic hands-on mentality: building, motivating, and developing high-performance teams
• Empathetic communication ensuring successful stakeholder engagement
• Intercultural competence gained through long-term collaboration with international teams and clients

Industries:
Broad experience across multiple industries from SMB to large international corporations:

• Financial Services
• European Institutions
• Public Sector
• Manufacturing
• Telecommunication
• Pharmaceuticals
• Healthcare
• Transport & Logistics